Terms and Conditions


QTSOUQ is a trademark of QTSOUQ WLL, a company based in Qatar. The domain name www.qt-souq.com is owned by the QTSOUQ WLL. In this document, we refer to ourselves as "QTSOUQ", "we" or "us" or "our" and we refer to you as "you", "your" or "Customer". We refer "Merchant" as "stores" or "retailers". What does QTSOUQ do? We are an online platform of the selected supermarket and hypermarket across Qatar and we are the provider of the Services. The Services are made up of the following:

A. Online shopping: Part of the Services relates to communicating information to you about supermarkets/hypermarkets (each being a “Store”) and products and services available at those stores and allowing you to shop products and services available at those Stores – and through our online portal.

B. Delivery: Products purchased in our platform will strictly be delivered. Delivery of the Products shall be made to the address you specify in your Registration and or by Order.

C. Delivery timeframe: You acknowledge that delivery of the Products is after 3 hours, after 12 hours, or next day delivery according to the order slip you entered upon confirming the delivery.  All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed “QTSOUQ” will inform you accordingly via sms.

D. Deemed receipt: In the event you do not receive the Product by the projected delivery date and immediately inform QTSOUQ hotline in any manner.

E. Customer’s failure to take delivery: If the Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer's reasonable control or by reason of Store’s) then without prejudice to any other right or remedy available to Store’s. Transaction is cancelled and QTSOUQ is not responsible for any refund to that matter.

F. Policy and FAQs: Other parts of the Services (and rules about using the  documents which appear throughout our platform. These are meant to be helpful and explanatory – but they are also legal documents.

G. Agreement: We may change these Terms at any time and all changes will be posted on-line. These Terms were most recently updated on DATE. The Agreement exists between you and us from the time you start using (or whenever you use) our Services until you stop using our Services entirely and you tell us (by post or by email at  QTSOUQ EMAIL ADDRESS) that you no longer want to be bound by the Agreement. However, continued use of the Services (or accessing any of the Sites) shows us that you agree to be legally bound by the Agreement (or any new or changed Terms then in place which form part of the Agreement).

H. Scope of Use: For Customers - QTSOUQ is for your non-commercial, personal use only and not for business purposes, except as separately permitted in writing that is referred as Merchant (Store). You may access the QTSOUQ only through our website and app, standard web and mobile browsers and similar consumer applications, but not with any robot, spider, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve, index, or data mine our Sites, via scraping, spidering or otherwise. (As an exception, revocable at any time by us, operators of public search engines may use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials.)

I. Place restrictions: The QTSOUQ is directed solely at those who access the QTSOUQ online. We make no warranty or representation that the QTSOUQ is available or otherwise suitable for use outside of the Qatar. If you choose to access the QTSOUQ from locations outside the Qatar, you do so on your own initiative but cannot avail its services.

J. Age restrictions: You must be 18 years of age or over, with proper identification to place an order from QTSOUQ platform.
Prevention on use: We reserve the right to prevent you from using the QTSOUQ online platform at any time and for any reason.


A. Why Register? Depending on the particular functionality of QTSOUQ at any time, you may or may not need to register to use much of its functionality or to access much of our Services. If you do register, we operate an QTSOUQ account in which information is stored about you (called your “Account”) and the act of creating an Account is known as “Register”ing or “Registration”. However, you must Register in order to make a purchase from our platform (which we may facilitate for you as part of the Services). Registering allows us to: provide you with easy access to information about you, your use of the Services, your past behaviour on the QTSOUQ platform and your past purchases; to help you use the Services and to modify your preferences. We reserve the right to decline a new Registration or to cancel an Account at any time. You Register with us so you don’t have to re-enter your information every time you do something (like make a purchase).

B. How to Register: To Register you need to supply us with your name, postcode, email address, and possibly some other personal information. See our Privacy Policy for more details about this. We may require that you provide us with additional details.While you are not required to provide any such additional information, we may not be able to allow you to participate in certain parts of the Services unless you complete and submit all such information. It is your responsibility to provide correct details and we cannot be responsible for the consequences of any incorrect details that you have provided.

C. Passwords: During Registration, you will also need to supply us with (or we will supply you with) a password. You must keep the password confidential and immediately notify us if any unauthorised third party becomes aware of that password or if there is any unauthorised use of your email address or any breach of security known to you. You agree that we are not responsible or liable in the event that a person to whom your password is disclosed uses (and/or transacts via) our Services and platform. Please note that you are entirely responsible if you do not maintain the confidentiality of your password.

D. Valid email addresses: All Accounts must be registered with a valid personal email address that you access regularly. Any Accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. We may require users to re-validate their Accounts if we believe they have been using an invalid email address.

E. Emails: QTSOUQ will send you administrative and promotional emails. We may also send you information regarding your Account activity and purchases, as well as updates about our Site and Services or other promotional offers. We may also send you information regarding purchases you’ve made. (You can opt-out of our promotional emails at any time by clicking the unsubscribe link at the bottom of any of such email correspondence or by updating your email preferences in the “My Account” section of the Sites at any time.)  Use of your email address will always be in accordance with our Privacy Policy.

F. Third party login: We may allow you to register or otherwise use the Services through third party login services (such as Facebook or your Google account). If you choose to login or register through such third party services, you agree to the terms and conditions of all such third party services. You acknowledge that the use of third party services to login or register for the Services may provide us with access to certain information and data that you have provided to such third party service, and you expressly agree to our use of such data or information in accordance with our Privacy Policy.


A. In no event shall QTSOUQ (including our affiliates, and each of our Respective Officers, Directors, Employees, Agents, Shareholders, Retail Partners, Licensors, and Logistics) be liable to you for any incidental, special , punitive, consequential, or indirect damages ( ncluding, but not limited to, damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by the services, service interruptions, or for the cost of procurement of substitute services). Arising out of our in connection with the services , or these terms, however arising including negligence, even if we or our agents or representatives know or have been advised of the possibility of such damages.

We will not be liable for any indirect, special, punitive, incidental, exemplary, and or consequential damages (including, but not limited to physical damages, bodily, injury, death, and or emotional distress and discomfort) Arising out of your use of the services, any services provided by personal shoppers or third party providers, or any products requested by you or delivered to you, even if we or our agents or representatives know or have been advised of the possibility of such damages. This provision applies to the maximum extent permitted by applicable.


A. Errors and omissions: We are not liable for errors or omissions if we have complied with the standards set out in Clause ‎3. We will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified of them. We reserve the right to change, modify, substitute, suspend or remove without notice any Services, information or listings of Goods on the QTSOUQ platfrom or forming part of the Services from time to time.

B. Stop/Block Access:  QTSOUQ reserves the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any of the Agreement or otherwise. We reserve the right to close your Account if you are violating the Agreement in any way (including if you are seen to be using proxy IPs – Internet Protocol addresses – to attempt to hide the use of multiple Accounts, or if you pretend to be located in a country different from where you actually reside, or if you disrupt the Sites or the Services in any way).

C. Multiple Accounts: You may not open multiple Accounts, whether to circumvent restrictions or otherwise. In any event, if you do use multiple Accounts, if we do take any action against you, you may have action taken against all of your Accounts.

D. Technology: We assume no responsibility for functionality which is dependent on your browser or other third party software to operate.  We do not guarantee that the Sites or Services will support all browsers or mobiles or operating systems or that the Sites or Services will continue to support browsers or mobiles or operating systems currently supported.

E. Withdrawal: We may always, at any time, withdraw any information or any aspect of any of the Services at any time.


A. Suspension: If you use (or anyone other than you, with your permission uses) the QTSOUQ in contravention of the Agreement, we may suspend your use of the Services and/or Site (in whole or in part). If we do this, we may refuse to restore the QTSOUQ until we receive an assurance from you, in a form we deem acceptable, that there will be no further breach of the provisions of the Agreement, or indeed we may refuse to restore the Services or Sites at all.

B. Law Enforcement: We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone in breach of the Agreement.

C. Preservation of rights: Our right to terminate the Agreement shall not affect any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities which have come about before termination.


We reserve the right to charge you convenience Fee while you enjoy our platform.  QTSOUQ accepts multiple modes of payment. You can make payments using your credit and debit card or through net banking. Cash on Delivery (COD) option is also available.


Please see our Privacy Policy of the Agreement and which explain what information we collect from you and how we use it and what we do with it


You agree to defend, indemnify and hold harmless QTSOUQ and its officers, directors, employees, agents and affiliates from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys' and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Services or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule or regulation.


If you have any questions or complaints, please contact  QTSOUQ using the "Contact Us" page on the Platform. QTSOUQ will liaise with Merhcants (Store) on your questions and complaints.